Manage scheduling, dispatch, route optimization, drivers, trip tracking, billing, and reporting in one connected platform built for non-emergency medical transportation providers.
Axen provides best-in-class tools for medical transportation providers, streamlining operations and enhancing patient experience.
One connected operating system
Axen keeps the information created during scheduling connected to dispatch, the driver, trip verification, billing, and reporting—so every team works from the same trip record.
Step 1
Create recurring or one-time rides, import manifests, and capture pickup windows, service levels, rider needs, and appointment details.
Step 2
Plan assignments around driver availability, vehicle capacity, mobility equipment, trip timing, and service-area rules.
Step 3
Monitor active trips, driver locations, ETAs, late arrivals, cancellations, no-shows, and will-call returns from a central view.
Step 4
Send manifests, trip notes, navigation, status updates, and schedule changes through a dedicated NEMT driver workflow.
Step 5
Collect timestamps, mileage, statuses, notes, and required trip documentation while the information is still current.
Step 6
Review completed trips, resolve missing information, generate invoices or payer-ready data, and reconcile payment activity.
NEMT dispatch and scheduling
Create schedules with the operational details that matter in medical transportation, then respond to real-world changes without losing the original trip context.
Driver app and live field updates
Drivers receive the trip details they need and send status changes back to dispatch. That creates a more current operating picture and a stronger record for trip review.
Billing and trip verification
Billing quality depends on the operational record. Axen helps teams review completed service, resolve exceptions, and keep billing activity connected to the original trip.
Built for every operating role
Replace fragmented spreadsheets, calls, and messages with one live operating view.
See assignments, rider requirements, navigation, changes, and documentation tasks in one place.
Work from connected trip records and identify missing fields before submission.
Track trip volume, fleet activity, service exceptions, mileage, and operational trends.
Explore the platform
Integrations and implementation
A successful NEMT software rollout starts with your trip sources, service rules, driver workflow, billing process, and reporting needs.
Explore integrations and APIsMap current scheduling, dispatch, driver, billing, and reporting workflows.
Set up users, vehicles, service levels, operating rules, and data connections.
Test representative trips and exceptions with dispatchers, drivers, and billing staff.
Go live with a clear support path and review real operating data for refinements.
NEMT operations library
Improve measurement, staging, trip grouping, and daily route planning.
Read the guide →Connect trip documentation, submission controls, denials, and reconciliation.
Read the guide →Compare pricing models, hidden costs, implementation, and total value.
Read the guide →Frequently asked questions
NEMT software is an operations platform for non-emergency medical transportation providers. It connects trip scheduling, dispatch, routing, driver communication, GPS visibility, documentation, billing, compliance, and reporting.
Axen is designed for NEMT providers and medical transportation teams that coordinate scheduled, recurring, brokered, facility, or private-pay trips.
Trips can include service-level and rider requirements so dispatchers can assign compatible drivers and vehicles. The exact configuration should be reviewed during implementation.
Axen provides a connected driver workflow for assignments, trip information, navigation, status updates, and documentation.
Route optimization evaluates trip timing, locations, capacity, driver availability, service requirements, and other operating constraints to help create efficient assignments. Dispatchers retain control over the plan.
Axen connects completed-trip information to billing preparation, invoice and claim workflows, exception review, and reconciliation. Specific payer formats and integrations should be confirmed for your operation.
Axen supports connected data workflows and integrations. Available import methods and broker connections depend on your source system and should be confirmed during discovery.
Timing depends on fleet size, data quality, integrations, workflow configuration, and training. Axen scopes implementation after reviewing your operation rather than promising a one-size-fits-all timeline.
Pricing is scoped to your fleet size, trip volume, and integrations, and every quote is itemized in writing. See the pricing page for how quotes work and what is always included.
Bring your scheduling, dispatch, driver, billing, and reporting questions. We’ll walk through the workflows that matter to your fleet and discuss implementation requirements.
A focused product walkthrough based on your current operation.
